Yacdelo CAM Support
Contact Us
For any questions, issues, or feedback regarding Yacdelo CAM
or your YACDELO Apex camera:
Email: support@yacdelo.com
Response time: Within 24 hours on business days
Frequently Asked Questions
How do I connect my iPhone to the YACDELO Apex camera?
1. Power on your camera
- Open iPhone Settings → Wi-Fi
- Connect to the network named “YACDELO_xxxxxx”
- Open the Yacdelo CAM app and tap “Connect”
The app cannot find my camera. What should I do?
• Make sure the camera is powered on (LED indicator solid)
- Verify your iPhone is connected to the YACDELO_xxxxxx Wi-Fi network
- Try closing and reopening the app
- Restart the camera and reconnect
Why is my preview lagging or freezing?
• Move closer to the camera (Wi-Fi range issue)
- Make sure no other app is using the camera
- Restart the app
How do I delete photos and videos?
In the file browser, tap and hold a file to enter selection mode,
then tap the trash icon to delete selected files.
How do I change the video resolution?
From the preview screen, tap the resolution label at the top to
switch between 4K30, 2.7K30, and 1080P30.
Account Management
To delete your account, please visit our
Account Deletion page.
Privacy
See our Privacy Policy.