We’re Here to Help

Thank you for choosing YACDELO.

Whether you need help setting up your ROCK V1, connecting your APEX camera to the YACDELO CAM app, tracking an order, or requesting warranty service, our support team is ready to assist.

Contact Us

Email: support@yacdelo.com

To help us respond quickly and accurately, please include the following information:

• Your full name and contact email
• Your order number and place of purchase
• The product model
• The serial number or IMEI, when applicable
• A clear description of the issue
• Photos or a short video showing the problem, if relevant
• Any troubleshooting steps you have already tried

Important: Please do not return a product before receiving authorization and return instructions from our support team. Our company contact address may not be the correct return address.

Product Support

ROCK V1 Support

We can assist you with:

• Initial device setup
• SIM card and mobile network questions
• Android settings
• Charging and battery installation
• Removable-battery replacement
• Memory-card and storage expansion
• Software troubleshooting
• Warranty inquiries

Before purchasing or travelling, please confirm that the ROCK V1 network bands are compatible with your mobile carrier.

Network availability, VoLTE support and service quality may vary depending on the carrier, service plan and region.

APEX Camera Support

We can assist you with:

• Initial camera setup
• Video and photo settings
• Recording modes
• Six-axis stabilization
• Magnetic mounting
• Charging-case operation
• Memory-card setup
• Wi-Fi connection
• Photo and video transfer

For the best performance, please use a compatible high-speed memory card and format it through the camera before first use.

YACDELO CAM App Support

If the app cannot connect to your APEX camera, please check the following:

1. Make sure the camera is powered on.
2. Enable Wi-Fi on the camera.
3. Connect your phone to the camera’s Wi-Fi network.
4. Open the YACDELO CAM app.
5. Allow the required Wi-Fi, nearby-device or location permissions.

On some Android devices, location or nearby-device permission is required by the operating system to detect and connect to Wi-Fi networks.

Before Requesting Service

Before sending a product for inspection or repair, please:

• Back up all important files
• Remove your SIM card
• Remove your memory card
• Sign out of personal accounts when applicable
• Remove cases and unrelated accessories
• Disable screen locks if requested by our support team

Service procedures may require a factory reset, software update, repair or product replacement. These processes may delete information stored on the device.

YACDELO is not responsible for personal data that has not been backed up before service.

Please include accessories only when our support team specifically asks you to send them.

Warranty and Returns

Products purchased directly from yacdelo.com are covered by the applicable YACDELO limited warranty and return policy.

If your product was purchased from Amazon, AliExpress or another authorized retailer, the order may be subject to that seller’s return and refund procedures.

Please retain the following documents:

• Order confirmation
• Invoice or receipt
• Product serial number or IMEI
• Shipping and delivery information

For eligibility, exclusions and return instructions, please review our Warranty & Refund Policy.

Still Need Help?

Contact our support team and we’ll be happy to assist you.

Email: support@yacdelo.com