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Warranty & Refund Policy

This policy explains the warranty coverage, return requirements and refund process for products purchased from YACDELO.

1. Scope

This policy applies to YACDELO products purchased directly from yacdelo.com.

If you purchased your product through Amazon, AliExpress or another retailer, please contact the original seller and follow that seller’s return and refund procedures.

Nothing in this policy limits the statutory consumer rights available under the laws of your country or region.

2. Limited Warranty

YACDELO products purchased directly from yacdelo.com include a 12-month limited warranty, beginning on the original delivery date.

A longer warranty period may apply when:

  • Required by local law
  • Clearly stated on the product page
  • Included in a separate written warranty agreement

What the Warranty Covers

The limited warranty covers defects in materials or workmanship that arise during normal and intended use.

After inspecting and confirming an eligible warranty claim, YACDELO may:

  • Repair the product
  • Replace defective components
  • Replace the product with a new or refurbished product of equivalent functionality
  • Offer another remedy required by applicable law

A repaired or replaced product remains covered for the remainder of the original warranty period or any minimum period required by applicable law.

3. What the Warranty Does Not Cover

The limited warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage, scratches, dents or discolouration
  • Gradual reduction in battery capacity
  • Damage caused by accidents, misuse, neglect or crushing
  • Damage caused by improper use, transportation or storage
  • Damage caused by incompatible chargers, batteries, memory cards, mounts or accessories
  • Unauthorized modification, repair or disassembly
  • Rooting, flashing or unauthorized software modification
  • Lost, damaged or deleted personal data
  • Network, carrier, SIM card, application or third-party service incompatibility
  • Damage caused by fire, flooding, lightning, extreme temperatures or chemicals
  • Liquid or dust damage beyond the product’s stated IP rating and test conditions
  • Products with a removed, altered or unreadable serial number or IMEI
  • Products not purchased from YACDELO or an authorized seller
  • Consumable items and accessories, unless defective upon arrival or expressly covered

Water-Resistance Notice

Water and dust resistance are not permanent conditions. Protection may decrease because of normal wear, impact, improper sealing or unauthorized repair.

  • ROCK V1: Rated IP54 for limited dust and splash protection. It must not be submerged in water.
  • APEX: Water resistance depends on correct assembly, installation and use in accordance with the product manual.

Damage caused by use outside the stated protection rating may not be covered by the limited warranty.

4. Returns Within 15 Days

You may request a return within 15 calendar days after delivery.

Change-of-Mind Returns

For a change-of-mind return, the product must:

  • Be unused or in resalable condition
  • Include the original packaging
  • Include all accessories and manuals
  • Include any promotional gifts supplied with the order
  • Be free from damage caused after delivery

Unless otherwise required by law, the customer is responsible for the return shipping cost for a change-of-mind return.

Defective, Damaged or Incorrect Products

If your product arrives defective or damaged, or if you receive the wrong item, contact us within 15 calendar days.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photos or video showing the issue
  • Photos of the packaging and shipping label when relevant

If the claim is approved, YACDELO will offer an appropriate solution and cover reasonable authorized return shipping where required.

5. Return Authorization

Before returning any product, contact:

Email: support@yacdelo.com

Your request should include:

  • Order number
  • Product model
  • Serial number or IMEI, when applicable
  • Reason for the return
  • Photos, video or other supporting evidence

Do not return a product to our company contact address or any warehouse without authorization. Unauthorized returns may be delayed, refused or returned to the sender.

After receiving authorization:

  1. Back up your personal data.
  2. Remove all SIM and memory cards.
  3. Sign out of personal accounts.
  4. Disable screen locks when requested.
  5. Pack the product securely.
  6. Include all requested accessories and documentation.
  7. Use a trackable shipping service.

Keep the shipping receipt and tracking number until the return has been completed.

6. Inspection and Refunds

After we receive the returned product, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Unless the return results from an error by YACDELO or applicable law requires otherwise, the following charges are generally non-refundable:

  • Expedited shipping fees
  • Import duties and customs charges
  • Bank processing fees
  • Currency-conversion fees
  • Unauthorized return shipping expenses

YACDELO may require several business days to inspect the product and process an approved refund. Your bank or payment provider may require additional time before the refund appears in your account.

Where legally permitted, the refund may be reduced if the returned product:

  • Is incomplete
  • Has missing accessories
  • Has been damaged through misuse
  • Shows handling beyond what is reasonably necessary for inspection
  • Is not returned in the required condition

7. Exchanges and Replacements

When a replacement is appropriate, we may arrange one after receiving and inspecting the original product.

Replacement availability is not guaranteed. If the same model, colour or configuration is unavailable, YACDELO may offer:

  • An equivalent replacement
  • A repaired or refurbished replacement of equivalent functionality
  • A refund to the original payment method

Please do not send the original product until you receive return authorization and instructions.

8. Order Cancellation

If you wish to cancel an order, contact support@yacdelo.com as soon as possible.

An order can normally be cancelled only before it enters shipping preparation. If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

YACDELO may cancel and refund an order due to:

  • Stock availability errors
  • Incorrect pricing or product information
  • Payment verification issues
  • Suspected fraud
  • Shipping or regional restrictions
  • Other circumstances that prevent order fulfilment

If YACDELO cancels an order after payment has been collected, the payment will be refunded to the original payment method.

9. Warranty Claims

To request warranty service, email:

support@yacdelo.com

Please provide:

  • Proof of purchase
  • Order number and place of purchase
  • Product model
  • Serial number or IMEI
  • A clear description of the fault
  • Photos or video demonstrating the problem
  • Details of any troubleshooting already completed

Our support team may ask you to perform reasonable troubleshooting or diagnostic steps before approving a return, repair or replacement.

Need More Help?

If you have questions about warranty coverage, return eligibility or an existing claim, contact our customer service team.

Email: support@yacdelo.com