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Frequently Asked Questions

Find answers about YACDELO orders, shipping, returns, ROCK V1, APEX and the YACDELO CAM app.

Orders and Shipping

Where can I buy YACDELO products?

You can purchase YACDELO products directly from yacdelo.com or through selected YACDELO listings on online marketplaces.

Products purchased from Amazon, AliExpress or another retailer are subject to that seller’s ordering, shipping and return procedures.

Where does YACDELO ship?

Available destinations and shipping methods are displayed during checkout after you enter your delivery address.

Availability may vary depending on:

  • The selected product
  • Your delivery destination
  • Product inventory
  • The fulfilment warehouse
  • Carrier coverage

If no shipping method appears, we may not currently be able to deliver that product to your address.

How long does shipping take?

Orders are generally processed within 1–3 business days after payment is confirmed.

The estimated delivery time and shipping charge will be displayed at checkout. Actual delivery may be affected by:

  • Customs inspections
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Carrier delays

For pre-order products, please refer to the estimated dispatch date shown on the product page or in your order confirmation.

How can I track my order?

When tracking is available, we will send you a tracking number by email after your order has been dispatched.

Please allow 24–72 hours for the carrier’s website to display the first tracking update.

If the tracking information does not update for several business days, contact support@yacdelo.com with your order number and tracking number.

Can I cancel or change my order?

Contact us as soon as possible if you need to cancel an order or change the delivery address.

We will try to process your request, but we cannot guarantee changes after the order has entered processing or been dispatched.

Returns and Warranty

What is the return period?

Return requests for products purchased directly from yacdelo.com must be submitted within 15 calendar days after delivery.

Return eligibility, product-condition requirements and responsibility for shipping costs depend on the reason for the return.

Please review our Warranty & Refund Policy before submitting a request.

How long is the warranty?

YACDELO products purchased directly from yacdelo.com include a 12-month limited warranty, unless:

  • A longer period is required by local law
  • A different period is stated on the product page
  • A separate written warranty applies

Products purchased from another retailer may be subject to that seller’s warranty process.

How do I request warranty service?

Email support@yacdelo.com and provide:

  • Proof of purchase
  • Order number and place of purchase
  • Product model
  • Serial number or IMEI, when applicable
  • A clear description of the issue
  • Photos or video demonstrating the problem
  • Troubleshooting steps already completed

Do not send a product to any address before receiving authorization and return instructions from our support team.

ROCK V1

What makes ROCK V1 different?

ROCK V1 is a compact Android smartphone featuring a 4.96-inch display.

Its pocket-friendly design makes it easier to carry and operate with one hand. It can be used as:

  • A compact everyday smartphone
  • A travel phone
  • A work phone
  • A reliable backup device

Which operating system does ROCK V1 use?

ROCK V1 uses Android 16 Go Edition, a streamlined Android experience designed for essential everyday tasks.

It supports common functions such as calling, messaging, email, navigation and compatible Android applications.

Is the battery removable?

Yes. ROCK V1 has a removable 3000mAh battery.

Always power off the phone before removing or installing the battery. Use only compatible batteries and charging accessories.

Does ROCK V1 support two SIM cards?

Yes. ROCK V1 supports dual SIM 4G.

Network service depends on:

  • Regional frequency support
  • Carrier compatibility
  • SIM card and service plan
  • Local network coverage
  • Carrier VoLTE requirements

Will ROCK V1 work with my carrier?

Compare the network bands listed on the ROCK V1 product page with the bands and VoLTE requirements of your mobile carrier.

A matching frequency band does not guarantee:

  • Carrier certification
  • VoLTE support
  • Full mobile-data functionality
  • Access to every carrier feature

We recommend confirming compatibility with your carrier before purchasing.

Can I expand the storage?

Yes. ROCK V1 supports a compatible memory card with a capacity of up to 256GB.

Actual available storage and supported capacity may vary depending on the memory-card format, system files and device configuration.

Use a genuine memory card from a reliable manufacturer for better stability.

Is ROCK V1 waterproof?

No. ROCK V1 is rated IP54, providing limited protection against dust and water splashes under specified laboratory conditions.

Do not:

  • Submerge the phone in water
  • Use it underwater
  • Expose it to high-pressure water
  • Charge it while the ports are wet

Water and dust resistance may decrease because of normal wear, impact, damage or improper sealing.

What should I do if ROCK V1 becomes warm?

Some warmth may be normal during:

  • Charging
  • Navigation
  • Video calls
  • App installation
  • Extended screen use
  • Weak mobile-network conditions

If the phone becomes warm:

  1. Close unused applications.
  2. Reduce the screen brightness.
  3. Stop charging temporarily.
  4. Turn off unused Wi-Fi, Bluetooth or GPS functions.
  5. Move the phone away from direct sunlight.
  6. Allow it to cool before continuing to use it.

If the phone becomes unusually hot, repeatedly shuts down or shows signs of battery swelling, stop using it and contact customer support.

APEX Action Camera

What video resolution does APEX support?

APEX supports real 4K video recording, allowing it to capture detailed footage for travel, outdoor activities, cycling and everyday recording.

Available resolutions and frame rates may vary depending on the selected recording mode and settings.

How much does APEX weigh?

The APEX camera weighs approximately 43g.

Its compact and lightweight design makes it suitable for portable, wearable and hands-free point-of-view recording.

Does APEX include video stabilization?

Yes. APEX uses 6-axis stabilization to help reduce visible camera shake during movement.

Actual stabilization performance may vary depending on:

  • Activity intensity
  • Camera mounting
  • Recording resolution
  • Lighting conditions
  • Selected camera settings

For the best results, make sure the camera is mounted securely.

Is APEX waterproof?

APEX features IP68 waterproof protection under its specified testing conditions.

Before exposing the camera to water:

  • Follow the product manual carefully
  • Confirm that all covers are completely closed
  • Make sure all required components are correctly installed
  • Check the camera for impact damage or worn seals

Water resistance may decrease because of impact, wear, incorrect assembly or improper maintenance.

How long can APEX record?

When used with the charging case, APEX provides up to approximately 240 minutes of extended runtime under specified test conditions.

Actual recording time depends on:

  • Video resolution
  • Stabilization settings
  • Wi-Fi use
  • Screen and indicator settings
  • Ambient temperature
  • Battery condition

How do I transfer files to my phone?

To transfer files using YACDELO CAM:

  1. Turn on the APEX camera.
  2. Enable the camera’s Wi-Fi.
  3. Open the Wi-Fi settings on your phone.
  4. Connect to the camera’s Wi-Fi network.
  5. Open the YACDELO CAM app.
  6. Select the files you want to preview or download.

During the connection, your phone may display a message stating that the Wi-Fi network has no internet access. Choose to remain connected to the camera network.

Which memory card should I use?

Use a genuine, high-speed memory card that meets the capacity and speed requirements stated in the APEX product manual.

For reliable performance:

  • Purchase the card from a trusted seller
  • Format it through the camera before first use
  • Back up important footage regularly
  • Replace the card if recording errors occur repeatedly
  • Avoid removing the card while recording or saving files

YACDELO CAM

What can I do with YACDELO CAM?

YACDELO CAM allows you to control compatible YACDELO cameras from your phone.

Supported functions may include:

  • Live video preview
  • Remote video recording
  • Remote photo capture
  • File browsing
  • Photo and video downloading
  • File deletion
  • Local gallery viewing
  • Video playback
  • Image zoom
  • Resolution settings
  • Loop-recording settings
  • Night-mode control
  • Audio-recording control
  • LED control
  • Camera Wi-Fi configuration

Available functions may vary depending on the connected camera model and app version.

Why does the app request location permission?

Some Android versions require location or nearby-device permission to detect and identify Wi-Fi networks.

YACDELO CAM uses this permission to discover and connect to the camera’s Wi-Fi network. It is not intended to track your physical location.

Permission names and requirements may vary depending on your phone manufacturer and operating-system version.

Why can’t the app find my camera?

If YACDELO CAM cannot find or connect to your camera, check the following:

  1. Confirm that the camera is powered on.
  2. Make sure the camera’s Wi-Fi is enabled.
  3. Connect your phone to the camera’s Wi-Fi network.
  4. Allow the required Wi-Fi, nearby-device or location permissions.
  5. Temporarily disable VPN services.
  6. Temporarily disable automatic mobile-data switching.
  7. Keep your phone close to the camera.
  8. Restart the camera, phone and app if necessary.

Some phones automatically disconnect from Wi-Fi networks that do not provide internet access. If prompted, choose to remain connected to the camera’s Wi-Fi.

Does YACDELO CAM upload my photos and videos?

Photos and videos remain on the camera or your phone unless you choose to download, export or share them.

YACDELO CAM is not designed to automatically upload your camera files for advertising purposes.

For more information about app permissions and personal information, please review our Privacy Policy.

Contact Support

If your question is not answered above, contact our customer service team.

Email: support@yacdelo.com

To help us respond efficiently, please include:

  • Your product model
  • Order number and place of purchase
  • A clear description of the issue
  • Photos or video when relevant
  • Troubleshooting steps already completed