Shipping Guide
Everything you need to know about YACDELO order processing, delivery, tracking and customs.
Where We Ship
Available shipping destinations are displayed during checkout.
After entering your delivery address, the available shipping methods, estimated delivery time and applicable charges will be shown. If a shipping option is available, we can normally deliver the order to that destination.
Delivery may not be available to:
- Certain countries or restricted regions
- Remote or difficult-to-access areas
- Military addresses
- PO boxes
- Locations not supported by our carriers
Product availability and shipping options may vary depending on the destination and fulfilment warehouse.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will normally be processed on the next business day.
Processing may take longer during:
- Product launches
- Promotional campaigns
- Public holidays
- Periods of unusually high order volume
- Payment or address verification
For pre-order products, the estimated dispatch date will be shown on the product page or included in your order confirmation.
Processing time refers to the time required to prepare your order. It does not include the carrier’s delivery time.
Shipping Time and Cost
Available carriers, estimated delivery times and shipping charges are displayed at checkout before payment.
The estimated delivery period begins after your order has been dispatched.
Please note that delivery estimates are not guaranteed. Delivery may be affected by:
- Customs inspections
- Weather conditions
- Carrier delays
- Public holidays
- Regional restrictions
- Remote delivery locations
- Incomplete or incorrect address information
Tracking Your Order
Once your order has been dispatched, we will send you a shipping confirmation email containing the tracking number when tracking is available.
It may take 24–72 hours for the carrier’s website to display the first tracking update.
If tracking has not updated for several business days, please contact:
Email: support@yacdelo.com
Please include your:
- Order number
- Tracking number
- Full delivery address
Address Changes and Order Cancellation
If you need to change your delivery address or cancel an order, contact us as soon as possible.
We will try to process your request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient’s full name
- Street and building number
- Apartment or unit number
- City and postal code
- State or province
- Country
- Contact telephone number
Where permitted by law, additional shipping costs caused by an incorrect address, refused delivery or repeated delivery failure may be deducted from the refund.
Customs Duties and Taxes
Any taxes collected by YACDELO during checkout will be displayed in your order summary.
Depending on the destination and shipping method, the recipient may also be responsible for:
- Import duties
- Customs clearance fees
- Local taxes
- Brokerage or handling charges
These charges may not be included in the product price or shipping fee paid at checkout.
Customs regulations vary by country. We recommend contacting your local customs authority for more information before placing an order.
YACDELO cannot declare an incorrect product value or mark a commercial order as a gift.
Damaged, Missing or Incorrect Parcels
Please inspect your parcel and its contents as soon as possible after delivery.
If the package arrives damaged, an item is missing or you receive the wrong product, contact support@yacdelo.com promptly and provide:
- Your order number
- Photos of the outer package
- A clear photo of the shipping label
- Photos of all items received
- Photos or video showing any damage
- A clear description of the issue
Please keep the product and all original packaging until the claim has been resolved. The shipping carrier may require the packaging for inspection.
Tracking Shows Delivered, but the Parcel Is Missing
If tracking shows that your parcel has been delivered but you cannot locate it:
- Check the entrance, mailbox, porch and other possible delivery locations.
- Ask household members, neighbours or building reception staff.
- Review the tracking page for delivery notes or proof of delivery.
- Contact the shipping carrier for more information.
- Contact YACDELO if the parcel still cannot be found.
We will assist with a carrier investigation where appropriate. Please note that carrier investigations may take several business days.
Separate Shipments
Items from the same order may be shipped separately when they are stored in different warehouses or become available at different times.
When tracking is available, each parcel will receive its own tracking number. You will not be charged again when an order is divided into multiple shipments.
Need Help With Your Delivery?
Contact our customer service team for assistance.
Email: support@yacdelo.com
Please include your order number and tracking number so we can assist you more efficiently.